09-15-2012 02:25 PM
Hi and welcome to the forums!
Is this the message you get?
KB26037 "Your wireless service plan does not include BlackBerry Protect. Service plan for device does not support this application" appears when trying to login to the BlackBerry Protect application on the BlackBerry smartphone."
10-12-2012 05:30 AM
I have this problem also. I have a full service package from XL Indonesia, using 9900/126.96.36.1993.
Blackberry Protect ran before in 188.8.131.529, after upgrading my OS, suddenly my status in Blackberry Protect goes: "Your wireless service plan does not include Blackberry Protect".
And then do "Register Now" in Host Routing Table, but still not solve my problem. I still can't run Blackberry Protect.