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BlackBerry® Torch™

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New Contributor
Posts: 2
Registered: ‎11-18-2012
My Device: tourch 9860
My Carrier: crazy john

Blackberry protect

when i try using blackberry protect phone is staying on the "connecting to protect service" 

 

how do i fix this?

Forums Veteran I
Posts: 1,847
Registered: ‎12-20-2011
My Device: Playbook 2.1/ Torch9860 OS7.1.0.746
My Carrier: Globe

Re: Blackberry protect

Hello jasonSaffa

 

Welcome to the Community

 

Please make sure that you are connected to a Wi-Fi or has the full data service from your carrier. 

 

 

Ron

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New Contributor
Posts: 2
Registered: ‎11-18-2012
My Device: tourch 9860
My Carrier: crazy john

Re: Blackberry protect

hi Ron

I have a full data service, have tried with both bis and full wifi and get the same result
New Member
Posts: 4
Registered: ‎11-25-2012
My Device: 9780
My Carrier: Globe

Re: Blackberry protect

check for upgrades available for blackberry protect or try to uninstall the application and re install it again
I am working for a telco account and my department is with Blackberry Device Support team. Likes are very much appreciated. I do not work for my carrier, I work for a different carrier in a different country