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BlackBerry® Torch™

New Contributor
Posts: 2
Registered: ‎06-30-2012
My Device: Blackberry Torch 9010
My Carrier: Orange

Blackberry torch 9010 Software update

I've started my software update and it's backing up my data but it's stuck on 14% and been like this for a while ;/ I don't know what to do? 

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Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry torch 9010 Software update

Unplug your phone from your PC.  Wait for a few seconds then plug it back in.  As soon as you do, BlackBerry Desktop Software will attempt to connect to it and will probably say you need to reload your OS (this is a good thing in this case).  Agree to that and reload the OS.



You might get one of many different messages but you'll have to start with unplugging your phone and plugging it back in again.   Please post back with your progress.  :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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