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New Member
Gilligan_A
Posts: 2
Registered: ‎03-27-2013
My Device: Torch
My Carrier: Vodafone
Accepted Solution

Blackberry wifi query

Hi

 

I am trying to help out an end user with an issue he having. This particular user has had his SIM card disabled and only uses the Outlook function on the Blackberry over WiFi. He said he either connects to his home connection or to the hot spot on his Samsung phone. Once he has connected to wifi, his mailbox and calendar update.

 

Since last Friday, his mailbox has not been updated. I've been told by colleagues that it is not possible to access your e-mail in this fashion but this user has been using this method for a number of months.

 

Can someone please confirm if it is actually possible to do this or what could be causing the sync to fail.

 

Any help is greatly appreciated :smileyhappy:

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Hall of Famer II
sdgardne
Posts: 48,090
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry wifi query

Hi and Welcome to the Community!

With BlackBerry, the native Messages app can only work with an email account if there is an adequate data plan from a carrier. Natively, email on a BB is an enhanced service, requiring the use of certain servers and such hosted by the carriers and BlackBerry -- without a proper data account, access to those servers is denied, and thereby email cannot function via the Messages app.

Often, the carriers are rather slow to cancel things...my guess in this situation is that this was active on that SIM at some time in the past, and the carrier has only recently "caught up" with cancelling those that are using services for which they are not paying.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Gilligan_A
Posts: 2
Registered: ‎03-27-2013
My Device: Torch
My Carrier: Vodafone

Re: Blackberry wifi query

Hi

 

Many thanks for your quick reply! I think that must be what happened alright. I will pass that information onto the user.

 

Thanks again :smileyhappy:

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,090
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry wifi query

You are welcome.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.