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BlackBerry® Torch™

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New Contributor
kikegandur
Posts: 3
Registered: ‎01-05-2012
My Device: Torch 9800
My Carrier: 07917809355

Blacklist

Hello there,

 

I bought my brand new blackberry torch in July. It worked perfectly until November when I realised that I could not make or receive either phone calls or texts. However, I can still use my blackberry messanger and the web. I contacted my provider Vodafone and they explained to me that my blackberry was blacklisted. Unfortunately, they could not help me since they did not request such an action. They do not know where the request came from. I would ask the BlackBerry Team Support and/or anybody who experienced such an issue to assist me with this matter.

 

Thank you

 

Kind regards

 

Enrique Pacheco 

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blacklist

Who did you get the phone from?

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New Contributor
kikegandur
Posts: 3
Registered: ‎01-05-2012
My Device: Torch 9800
My Carrier: 07917809355

Re: Blacklist

Hi,

 

Thank you for your response. I bought it in  Amazon; I contacted them and explained my problem and they suggested me to contact the people from blackberry since I had the guarantee.

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blacklist

Good deal!

1-877-255-2377

http://us.blackberry.com/support/devices/service_options.jsp

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
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New Contributor
kikegandur
Posts: 3
Registered: ‎01-05-2012
My Device: Torch 9800
My Carrier: 07917809355

Re: Blacklist

Thank you for the response regarding to my issue. 

 

Do you know the possible reasons about why my blackberry has been blacklisted? The blackberry I bought was a brand new device. I contacted the seller as suggested in the last response; however, what if the seller sends me a new one the same happens again?

 

Thank you

 

Enrique

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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Blacklist

No idea why the device could be blacklisted.  Maybe the device was sold as brand new and wasn't.  I'm guessing at this point as to what could have happened.  Just hope that the seller makes sure his devices are good to go before selling them.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.