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BlackBerry® Torch™

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mickey2830
Posts: 13
Registered: ‎12-21-2012
My Device: Blackberry Torch 9800
My Carrier: Idea

Booting

My BB Torch is booting after every 30-35mins when I am on call, using applications and while charging. Tried removing the battery, re-inserting the sim card and memory card but no luck.....pls help!!

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Booting

The troubleshooting steps you've undertaken so far are the correct ones to attempt.  Since they did not work to resolve your issue, I suggest reloading the OS to your phone.

To do this, plug your phone in to your PC and open BlackBerry Desktop Software.  Click Device at the top of the software then click Restore.  Choose the most recent restore point and load it.  That should resolve your rebooting issue.

 

 

Let us know if that helps you.  :smileyhappy:


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