Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
Hi I'm looking for some advice for a ln issue I've just started having with my torch. I can use Bis over the mobile network but not over wifi. I have tried wifi at different locations but no luck. I've registered my phone on the blackberry network, I've tried service books but again makes no difference. I can use wifi to browse the Internet etc just not Bis. O2 are proving zero help as its a wifi issue, is there a way to contact blackberry directly? Many thanks
I've read some things recently about O2 changing their service offerings and perhaps removing BIS access via WiFi. I cannot recall for sure, but you should get them to confirm if indeed you should even be able to do as you are attempting.
O2 has, however, fobbed you off...you PAY them for 100% of your services and 100% of your formal support...they are delivering neither to you right now. They have the ability to escalate cases that they cannot resolve into RIM...end users have no other free path by which to receive any formal support from RIM.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.