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BlackBerry® Torch™

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Visitor
Posts: 1
Registered: ‎12-12-2011
My Device: torch 9800
My Carrier: etisalate misr

CONTACTS restore issue

Hi,

 

i have a torch 9800 and i connected it to the Desktop softeare manager to update the software. while updating at the stage of backup it stopped for a long time and i found on the device itself  a white page was displayed and an error  with only one button named "reset to click on. so i clicked on it and took off the battery and reinserted then installed the new software.

 

so when i opened the phone i found the bbm contacts as is but the address book not? so i tried to restore but nothing happened?

 

so can you please help me restore?

 

regards,

sanaa