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New Contributor
Posts: 5
Registered: ‎09-11-2011
My Device: Torch 9850
My Carrier: Sprint

Calls won't go through when browsing on the internet

Torch 9850
OS 7.0.0

When someone calls me and I'm on the internet, my phone just rings on their end and it doesn't show anything on mine. Then I'll get a voicemail notification from whoever just called.

I have never had this issue before with a BB and I've had 6. Is there a setting that I'm missing or some other way to fix this?
Guru I
Posts: 19,007
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Calls won't go through when browsing on the internet

did you change carrier with your latest device?

usually the ability to do voice & data at the same time depends on the carrier.



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New Contributor
Posts: 5
Registered: ‎09-11-2011
My Device: Torch 9850
My Carrier: Sprint

Re: Calls won't go through when browsing on the internet

No, its still the same. The only thing I changed was the newer BB.
Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: Calls won't go through when browsing on the internet

Do you have conditional call diverts activated?
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New Contributor
Posts: 5
Registered: ‎09-11-2011
My Device: Torch 9850
My Carrier: Sprint

Re: Calls won't go through when browsing on the internet

I'm not sure. How do I check that?
New Contributor
Posts: 5
Registered: ‎09-11-2011
My Device: Torch 9850
My Carrier: Sprint

Re: Calls won't go through when browsing on the internet

If you're talking about calls forwarding being activated, then no.
Developer
Posts: 409
Registered: ‎06-13-2011
My Device: Z10, Playbook
My Carrier: Econet

Re: Calls won't go through when browsing on the internet

It might be something to do with your OS, I'm not
yet using that. Sorry can't help
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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New Contributor
Posts: 5
Registered: ‎09-11-2011
My Device: Torch 9850
My Carrier: Sprint

Re: Calls won't go through when browsing on the internet

Hmm ok well that would make sense. It does have quite a few kinks that needs to be worked out. Thanks for trying!