Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

BlackBerry® Torch™

Reply
New Contributor
dena23
Posts: 4
Registered: ‎12-18-2010

Camera & Video camera not working

Hi, I have had my bb torch over 6 months now and every now and again my camera stops working. Up until now I have been able to do a hard reboot and it works, but this time it is also affecting my video camera.

My camera all I'm getting is a blank screen - nothing is working.

And the video camera I'm getting a colourful screen with a black line in the middle.

 

Would really appreciate some help as its really starting to annoy me now!

Many thanks

Dena

Please use plain text.
New Contributor
dena23
Posts: 4
Registered: ‎12-18-2010

Re: Camera & Video camera not working

This has now been resolved - had to do a software update - removed everything form my phone!

Please use plain text.
Contributor
Bluebabes
Posts: 11
Registered: ‎08-20-2012
My Carrier: mtn

Re: Camera & Video camera not working

Hey I'm getting the same problem with my moms phone could you maybe help me resolve it.....?
Please use plain text.
Contributor
Bluebabes
Posts: 11
Registered: ‎08-20-2012
My Carrier: mtn

Re: Camera & Video camera not working

What do u mean you removed everything from ur phone?
Please use plain text.