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New Contributor
luislpf
Posts: 3
Registered: ‎05-13-2013
My Device: Blackberry 9105

Can not activate BIS on my Blackberry 9860

Hi there,

I bougth a BB 9860 2nd handed ans it is full unlocked but I'm not able activate my BIS.

Through a website, I confirmed that the mobile phone is not barred and not blacklisted.   

Through the PIN or IMEI is some way to find out if the equipment has some blockage by RIM.

I'm using the mobile phone normally, I can make calls, receive calls, I have internet service through my carrier but on everything that needs internet can only use the WIFI.

Needless to say, I was previously using a BB 9105 and had the BIS service activated and fully functional. Through the page https://tmn.blackberry.com/ I enter with my account and there I can not detect the new device and  if I try to create a new account with the PIN and IMEI of the new equipment, it gives me the following message, "Your Blackberry Internet Service Account is suspended or deactivated "

 

Please Help

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Can not activate BIS on my Blackberry 9860

Hello luislprf

 

Welcome to BlackBerry Support Forums

 

First Go through this Article to be sure that it is Unlocked Unlocking your BlackBerry Guide

 

Secondly , As it is a Used device ,it might be possible that the previous user has not paid his due or bill to his previous carrier , you should contact the seller to know with which carrier is was associated , If previous carrier has blocked that device or the device PIN has not been removed from there database then your present carrier will not be able to register your device on there network. But first check the above article .

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New Contributor
luislpf
Posts: 3
Registered: ‎05-13-2013
My Device: Blackberry 9105

Re: Can not activate BIS on my Blackberry 9860

Hi,

I've already had this procedure done and the mobile phone appears disabled all options in the list.

Funny thing is that I made a complaint to my network and now my SIM card is not picking up any signal, not even putting the SIM card in the old BB  if he picks up signal.

 

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Can not activate BIS on my Blackberry 9860

 

Then problem seems to be with that particular device ,Many possiblities , It might be possible that the previous Carrier have not released the device PIN or IMEI number from there database , or your present carrier uses different network frequency other then that device uses or made for .

 

I think your best bet will be to contact the Seller and ask for refund .

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New Contributor
luislpf
Posts: 3
Registered: ‎05-13-2013
My Device: Blackberry 9105

Re: Can not activate BIS on my Blackberry 9860

Is there a Way to contact RIM to check the mobile phone status?

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: Can not activate BIS on my Blackberry 9860

 

 

Yes there are ways but not free http://us.blackberry.com/support/programs/IBS_Brochure.pdf

 

But regarding your current issue it is not RIM or BlackBerry you should contact but it is your Carrier and Seller from which you got that device. 

 

 

God luck.

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New Contributor
askimer05
Posts: 5
Registered: ‎03-30-2014
My Device: bb torch 9860

Re: Can not activate BIS on my Blackberry 9860

hello prince2012.. 

i have a same problem too.. i cant register my bb on BIS. i already called my carrier and just taught me to simply click "register now" from Host Routing Table, how many times i tried, only saying "REGISTRATION MESSAGE SENT", but never receive any response confirming my registration success...
I cant even set up an account to my bb because there's is NO internet mail account option, only enterprise account... i badly want to use my bbm and other features of bb but i couldnt for i cannot set up my personal account.. so frustrated.. pleaseeee help me... thanks that much!

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Can not activate BIS on my Blackberry 9860

Hello,

If you receive no message reply to the "Sent" one you see, then something is wrong between your device and your carriers network. But, only your carrier can look into what is wrong...you need to not let them fob you off and instead insist that they deliver the services which you pay them for. Only they can resolve it. Only they can formally escalate it to BlackBerry if such is required. No one here in this user-to-user community has any access to do anything about your situation.

Good luck!

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