03-04-2013 04:01 PM
Thank you for your question regarding BBM Avatars.
Perform a hard reset by removing the battery from the BlackBerry smartphone and reinserting it. Then complete a "Register Now" in the Host Routing Table as shown here: http://bbry.lv/eaMdF6
If this fails to resolve the issue you may want to contact your wireless service provider to verify your coverage and data plan.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click "Accept as a Solution" for posts that have solved your issue(s)!