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BlackBerry® Torch™

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Posts: 1
Registered: ‎10-12-2012
My Device: Bb torch
My Carrier: Att

Can't attach pictures to text mesages

Hi there! When I try to attach and image I don't have the option to select the image....I can only view the image, just like view pictures on the camera, that's it. When go to the picture first through the camera, I don't have a "send" button either. Help! Kristi
Hall of Famer II
Posts: 52,469
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't attach pictures to text mesages

Hi and Welcome to the Community...and apologies for the delayed reply!!

 

Hopefully you have already resolved this, but just in case...


I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then are you perhaps using a BB on corporate/BES? If so, it is possible that your BES admins have restricted this...and you would need to talk to them for guidance. Further, if your BB has EVER been associated with a BES system, then there could be a latent IT Policy on your BB if it was not properly cleansed when it was removed from that BES...and that latent IT Policy could be causing this. There are steps you can take to cleanse the IT Policy...please let us know if you require those.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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