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New Member
Posts: 1
Registered: ‎05-24-2011
My Device: Torch
My Carrier: ATT

Can't delete Internet Mail Account

When i go to setup\email accounts\internet mail account there is an email address I dont have access to their. All I can do is activate it but i cant since i dont have the password. How do i delete it.

 

Thanks

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Can't delete Internet Mail Account

Hey danlazette,

 

Welcome to the forums. 

 

Try following this article to remove the email account from your BlackBerry smartphone http://bbry.lv/c1TyHV 

 

 

-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Member
Posts: 4
Registered: ‎05-31-2011
My Device: Torch
My Carrier: Vodafone

Re: Can't delete Internet Mail Account

 

this is the new way of deleting an old mail account on the BB Torch, the answer is in the service books:
1. on your BB screen, go to "setup"
2. click on options
3. click on device
4. click on advanced system settings
5. click on service books
remove the "v" on the mail accounts that are no longer valid
return to standard screen
if necessary reboot
all the icons of the mail accounts that are no longer used should be gone....
There you go....

New Contributor
Posts: 7
Registered: ‎04-18-2011
My Device: 9300
My Carrier: 02

Re: Can't delete Internet Mail Account

the problem is that when i click setup and then email accounts, nothing happens. 

what do we do in such case? i cannot see my email accounts to remove them. 

New Contributor
Posts: 3
Registered: ‎09-10-2010
My Device: Storm 2

Re: Can't delete Internet Mail Account

I had a similar problem. Someone hacked my Gmail account so I changed my password on my laptop.

I wanted to change it on my Torch too, otherwise I wouldn't get my mail on it.

But I couldn't get further than Setup-Email accounts as well.

 

I saw you had an earlier post from someone who suggests you go another way, I tried that and it works. My account is deleted.

Next problem: How can I put it back in because I've got to go to Setup-Email Accounts again. Smiley Sad

New Contributor
Posts: 7
Registered: ‎04-18-2011
My Device: 9300
My Carrier: 02

Re: Can't delete Internet Mail Account

yes. how do you go the opposite way? 

Forums Veteran I
Posts: 2,090
Registered: ‎11-09-2010
My Device: BlackBerry 9900
My Carrier: AT&T

Re: Can't delete Internet Mail Account

There are other options aside from the on-device e-mail setup.  There are currently issues with the on-device setup that RIM is aware of and working on.

 

In the meantime, you can do one of the following to manipulate your e-mail accounts:

 

1. Log into your service provider's BlackBerry Internet Service (BIS) website on your PC.  Depending on your service provider the URL will vary.  For instance, mine is att.blackberry.com

 

2. From your device browser, go to mobile.blackberry.com. Select your country, then go to Communicate>Email. Scroll down to Other Personal Email and click on Integrate Now, then Launch Email Setup.

 

3.  Use the information in this article to download another e-mail setup application onto your device.

 

One of these methods will get you back on track.  Smiley Happy

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New Contributor
Posts: 3
Registered: ‎09-10-2010
My Device: Storm 2

Re: Can't delete Internet Mail Account

THANK YOU!

 

OMG, it took me about half a day to get it right again, but it finally worked!

 

Thanks again!

New Member
Posts: 4
Registered: ‎05-31-2011
My Device: Torch
My Carrier: Vodafone

Re: Can't delete Internet Mail Account

Go to setup and NOT to email accounts. Follow the steps exactly as written below: 1. on your BB screen, go to "setup" 2. click on options 3. click on device 4. click on advanced system settings 5. click on service books remove the "v" on the mail accounts that are no longer valid return to standard screen if necessary reboot
Highlighted
New Contributor
Posts: 7
Registered: ‎04-18-2011
My Device: 9300
My Carrier: 02

Re: Can't delete Internet Mail Account

1. is not working from my pc, it gives the message that is not accesible from my pc... i dont know why. 

2. when i select to integrate my email, it gives http error 500... any idea?

 

Thanks