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BlackBerry® Torch™

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New Contributor
overdrivear
Posts: 7
Registered: ‎01-11-2011
My Device: Torch 9800
My Carrier: Vodafone

Can't download any file from the internet

I got a 9800 mid december. Whenever I try to download an mp3 or pdf or anything that's more than 3 or 4 mb, the download goes up to about 30% and fails. Even when streaming music, some of the song is played, then suddenly I get a message saying the wireless network connection was disconnected or something. My service provider says all BBs have a download limit of 3 mb per file. HELP!!!
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JSanders
Posts: 84,491
Likes: 22,917
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't download any file from the internet

No, in the past, the BlackBerry Internet Service had a file attachement maximum of 2.9mb, but that is 6mb now, and you're not even talking about an email attachement. Streaming media/music does not apply to that.

 

I don't know where you are, perhaps there is some limit from your carrier.

 

Have you tried a simple reboot >>

Do a simple reboot on the BlackBerry in this manner:

 

With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.




 




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New Contributor
overdrivear
Posts: 7
Registered: ‎01-11-2011
My Device: Torch 9800
My Carrier: Vodafone

Re: Can't download any file from the internet

I stay in india and use vodafone..the device is unloacked to any carrier...they tell me all BBs have a 3 mb limit...is there no way I can get around this? A device hack perhaps?
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New Contributor
overdrivear
Posts: 7
Registered: ‎01-11-2011
My Device: Torch 9800
My Carrier: Vodafone

Re: Can't download any file from the internet

I stay in india and use vodafone..the device is unlocked to any carrier...they tell me all BBs have a 3 mb limit...is there no way I can get around this? A device hack perhaps?
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New Contributor
moatlhodi
Posts: 2
Registered: ‎12-05-2011
My Device: Torch 9800
My Carrier: MTN South Africa

Re: Can't download any file from the internet

 
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New Contributor
moatlhodi
Posts: 2
Registered: ‎12-05-2011
My Device: Torch 9800
My Carrier: MTN South Africa

Re: Can't download any file from the internet

After downloading an MP3 from the web, it doesn't play,saying it's unsupported.How can I change settings?From SA. Carrier MTN
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