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New Contributor
chesterlowe
Posts: 6
Registered: ‎03-12-2013
My Device: 9850 Torch
My Carrier: Verizon
Accepted Solution

Can't find BBM Icon after upgrade on Torch 9850

Hello all

 

I did an upgrade to my Torch this morning per a message to upgrade the BBM this morning and all looked like it went well and I restarted the device and NO BBM ICON..

 

Can anyone help me? 

 

I tried unhide, etc and I can't find it.

I tried to redownload it but it says that it is on my device.

 

Thanks for any help

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New Contributor
EvilQueen81
Posts: 2
Registered: ‎03-12-2013
My Device: Blackberry bold 9900
My Carrier: Vodafone

Re: Can't find BBM Icon after upgrade on Torch 9850

I have the same problem with my phone too.....it must be a common problem but no one is giving us any advice!!

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JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850

[ Edited ]

EvilQueen81 wrote:

I have the same problem with my phone too.....it must be a common problem but no one is giving us any advice!!


It's been covered in hundreds of posts in this forum.

 

Please read this:  BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65

 

And follow this:

Resolution 1

On BlackBerry 6 OS versions prior to 6.0.0.706 and the App World Icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

  1. Open the BlackBerry Browser on the BlackBerry smartphone.
  2. Browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
  3. After download, please restart your BlackBerry smartphone when prompted.
  4. Verify that BlackBerry App World is located on the home screen.




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New Contributor
chesterlowe
Posts: 6
Registered: ‎03-12-2013
My Device: 9850 Torch
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850

I am using version 7 and it is not the blackberry world app that is not showing.  

 

It is the Blackberry Messenger Icon

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JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850

Very sorry, I misread, as the AppWorld missing icon has been prevelant for many, and I jumped in with that solution too quickly.

 

Do this,

  • from your Options > Device > Application, scroll to and delete BBMessenger.
  • Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  • The, after reboot, using your BlackBerry browser, go to www.blackberry.com/bbm and download/install again.

Again, my apologies for the initial misunderstanding.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
chesterlowe
Posts: 6
Registered: ‎03-12-2013
My Device: 9850 Torch
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850

Cool it worked.. thanks:Rockon:

 

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JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850


chesterlowe wrote:

Cool it worked.. thanks:Rockon:

 


You're welcome. Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
micpoly
Posts: 7
Registered: ‎03-14-2013
My Device: Bb8900
My Carrier: polycarp

Re: Can't find BBM Icon after upgrade on Torch 9850

9780 orange wit 6.0Bundle2949(V6.0.0.668),I did as you said yesterday yet the BBM icons didnot show ont he. Home page.Please tell me what to do because I can't stay without BBM
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New Member
mstatieli
Posts: 6
Registered: ‎04-04-2013
My Device: bold 9780
My Carrier: ?

Re: Can't find BBM Icon after upgrade on Torch 9850

Hi, im having the same problem with my bbm so Im trying to download the bbm again and the only website I cannot open on my bb bowser is the blackberry page, could you explain me why? is anything disabled or blocked maybe?
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JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't find BBM Icon after upgrade on Torch 9850


mstatieli wrote:
Hi, im having the same problem with my bbm so Im trying to download the bbm again and the only website I cannot open on my bb bowser is the blackberry page, could you explain me why? is anything disabled or blocked maybe?

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.