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BlackBerry® Torch™

New Contributor
Posts: 4
Registered: ‎04-10-2012
My Device: Blackberry Torch
My Carrier: AT&T

Can't get past the "Create Your Blackberry ID" screen when trying to set up email

I had a 9810 and pretty much wore it out.   My wife also had a 9810 that was in good shape and recently got a new phone.    I backed up my phone and wipe hers, swith the SIM cards and restored my data to her phone.   Everything works perfectly except the email.   I can see all the email that was transferred, but I can't send or receive any new email.


I figured I needed to go through the email set up.  In that process it wants me to create a blackberry ID.   I have filled otu the fiels numerous times and every it looks like it is going to go through and then it goes back to a screen where everything I just filled out is still there except it wants be to select a password and then confrim it a second time.   I do that again and it does the same thing again.   When I put a password in it telss me I have picked a "strong" one, but it just won't seem to stick and let me past this screen


All I really want to do is get my phone to send and received email, like I said I can see all the old emails that came over from my old phone in the data restore.


Any suggestions would be appreciated.

Hall of Famer II
Posts: 52,454
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Can't get past the "Create Your Blackberry ID" screen when trying to set up email


I recommend you contact AT&T's dedicated BB Support staff (call their front line, request escalation to BB Support) and have them check to be sure that your account with them is correctly configured for this device. Sometimes when switching devices things don't fully automatically move behind the scenes, and only they (ATT) can validate that.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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