Hi and Welcome to the Community!
Please refer to this KB:
- KB24157 BlackBerry ID lockout behavior
Depending on which reason your BB ID is locked for, your resolution path is different.
BTW -- trying to change to a new BB ID would be problematic...all of your AppWorld records are tied to your BB ID and do not migrate to a new BB ID via any automated means. Further, depending on the model and OS level of your BB (your profile here states simply "torch"...there are many models of torches, and many different OS levels for them), changing its association to the BB ID may require wiping the device. Hence, remaining with your original BB ID is likely your best bet.
Lastly...details and exactness..."I can't log in NO MATTER WHAT" does not give us anything to diagnose. Only the exact and complete content of the error messages you receive provide us with something to work from. You did provide the 40730 message, but sadly there is no public KB that contains that error code...perhaps you will have better luck searching, though:
Good luck and let us know!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
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bukkylonge wrote:
I can't log in to my bb I'd,but I can on pc
Hello,
Please expand on that...for example, what exactly happens when you try from your BB? Is there any error message? The exact and complete content of that would help greatly in diagnosing your situation.
Thanks and let us know!
| button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||
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