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BlackBerry® Torch™

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New Member
eagle_princess70
Posts: 1
Registered: ‎12-05-2012
My Device: torch

Can't reset my Blackberry ID

PLEASE PLEASE Help....

I got notification to update a couple of my apps. When doing so I was asked to update my Blackberry ID.. Which I did and NOW I can't log in NO MATTER WHAT.. I have tried resetting it.. I have tried everything.. Now it states; Your Blackberry ID account has been locked for security reasons. Please try again later. (Error Id 40730). I attempted to create a new bb id but to no avail. PLEASE HELP!!!!.. Grrr this has NEVER happen to me and I have been a bb user for years.. At this moment I could change in a heart beat with all the bouncing around and jumping thru hoops I've had to do and STILL not able to update my apps...

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Hall of Famer II
sdgardne
Posts: 48,557
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Can't reset my Blackberry ID

Hi and Welcome to the Community!

 

Please refer to this KB:

  • KB24157 BlackBerry ID lockout behavior

Depending on which reason your BB ID is locked for, your resolution path is different.

 

BTW -- trying to change to a new BB ID would be problematic...all of your AppWorld records are tied to your BB ID and do not migrate to a new BB ID via any automated means. Further, depending on the model and OS level of your BB (your profile here states simply "torch"...there are many models of torches, and many different OS levels for them), changing its association to the BB ID may require wiping the device. Hence, remaining with your original BB ID is likely your best bet.

 

Lastly...details and exactness..."I can't log in NO MATTER WHAT" does not give us anything to diagnose. Only the exact and complete content of the error messages you receive provide us with something to work from. You did provide the 40730 message, but sadly there is no public KB that contains that error code...perhaps you will have better luck searching, though:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
bukkylonge
Posts: 2
Registered: ‎03-18-2013
My Device: 9900

Re: Can't reset my Blackberry ID

I can't log in to my bb I'd,but I can on pc
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Hall of Famer II
sdgardne
Posts: 48,557
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Can't reset my Blackberry ID


bukkylonge wrote:
I can't log in to my bb I'd,but I can on pc

Hello,

 

Please expand on that...for example, what exactly happens when you try from your BB? Is there any error message? The exact and complete content of that would help greatly in diagnosing your situation.

 

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.