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BlackBerry® Torch™

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New Contributor
adam204
Posts: 4
Registered: ‎12-13-2012
My Device: touch 9800
My Carrier: mts

Can't rest Blackberry ID

I can’t remember my password for Blackberry ID and I can’t remember my Secret Question answer. I have tried to rest it from online and done all the steps in KB28111. Not getting a email to how rest it. Also have done a wipe of the phone.

Please use plain text.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Can't rest Blackberry ID

Hi Adam,

 

There is certain amount of delay in getting the password recovery email for BB ID. It may go up to 2 hours. As you mentioned that you've wiped your device you can consider creating a new BB ID and using it...unless you have some purchased apps under your old BB ID.

tanzim                                                                                  
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Please use plain text.
New Contributor
adam204
Posts: 4
Registered: ‎12-13-2012
My Device: touch 9800
My Carrier: mts

Re: Can't rest Blackberry ID

[ Edited ]

I been waiting for two days now for a email. i can't make a new onecuz i don't know password to change it.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,194
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Can't rest Blackberry ID

Also be aware that, for security reasons, the password reset email WILL NOT be delivered to your BB. Consequently, you must have other access (e.g., WebMail) to that email account in order to receive and process the password reset email.

Good luck!

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Please use plain text.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Can't rest Blackberry ID

Well I requested for password recovery email and got it within 2 hours! Can you please try once again?

You can create a new BB ID using a new email ID. There is no bar on that

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

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New Contributor
adam204
Posts: 4
Registered: ‎12-13-2012
My Device: touch 9800
My Carrier: mts

Re: Can't rest Blackberry ID

[ Edited ]

Have foward it for to hotmail account.

 

i don't know my password to change my BBID on the phone

Please use plain text.
New Contributor
adam204
Posts: 4
Registered: ‎12-13-2012
My Device: touch 9800
My Carrier: mts

Re: Can't rest Blackberry ID

I have requsted one about three hours ago

Please use plain text.