Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Posts: 4
Registered: ‎03-06-2013
My Device: Torch 9800
Accepted Solution

Can't see contact name displayed with phone incoming call

Calling number is displayed, but not the contact name ???

can't find any option to configure to fix it......

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Can't see contact name displayed with phone incoming call

Hello didierseillier,

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo


-SR

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 4
Registered: ‎03-06-2013
My Device: Torch 9800

Re: Can't see contact name displayed with phone incoming call

Thank you for uor answer.

 

I followed your indication but when I select Update... in the Device tab, I just get a pop-up with "there are no BB device software updates available" and I have no chance to update and or reload anything...

 

So I'm still stuck with the same issue...

 

Sorry, another suggestion ?...

 

Regards

Didier

 

 

Hall of Famer II
Posts: 49,694
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: Can't see contact name displayed with phone incoming call

Hello,

You might then need to "force" it...the simplest way is to, on a PC (you cannot do this on MAC):

1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed

3) Download and install, to your PC, the BB OS package you desire:

4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

5) Launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.

Don't forget to backup.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎03-06-2013
My Device: Torch 9800

Re: Can't see contact name displayed with phone incoming call

Hello again

 

I followed the process until step 4, downloaded and successfully installed the Vodafone SFR last version :

9800M_PBr6.0.0_rel695_PL6.4.0.105_A6.0.0.246_Vodafone_SFR.exe,

I deleted one vendor.xml file in the indicated folder 

 

Nevertheless, Step 5 is still unsuccessful... 

I started the desktop software and connected my device and... nothing happens ! 

when I click on Update... I still have the same answer (no updates available)...

 

Sorry for this, what's next step ?

Regards

Didier

 

 

Hall of Famer II
Posts: 49,694
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: Can't see contact name displayed with phone incoming call

There are several possibilities...

  1. You have more than one BB OS package installed to the PC, which is causing confusion for the Desktop Software.
  2. The BB OS package does not exactly match your model BB...I do not know if "9800M" (in the filename) and "9800" (what you report yours to be) are considered exactly the same or not.
  3. There may be still the second VENDOR.XML file to delete.
  4. The OS package is somehow damaged and not usable.
  5. The OS package is the identical one to what is already running on the BB.

Any of the above could be causal. If all is proper, you actually should not even get as far as you got in step 5...if all is proper, once the Desktop Software is running and the BB is connected, it should automatically offer you the update...you should not even be able to go in as far as you did to click on Update. So something about this OS package is not being recognized as available for your BB.

 

If item 5 is causal, then you may need to substitute, for step 5 above, this:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 4
Registered: ‎03-06-2013
My Device: Torch 9800

Re: Can't see contact name displayed with phone incoming call

OK many thanks
It finally worked when I loaded an older version of the OS package (released in aug 2011).
Didier