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TJ01
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TJ01
Posts: 2
Registered: ‎11-18-2012
My Carrier: Rogers

Can't sign into BlackBerry I.D. ):

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‎11-18-2012 06:25 PM

Hello, 

 

I can't sign into BlackBerry I.D. I've reseted the password multiple times & I can sign in on the computer, but not on the phone. I think I've been blocked from logging in... Please, help me.  :smileysad:

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sdgardne
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Re: Can't sign into BlackBerry I.D. ):

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‎11-18-2012 07:18 PM

Hi and Welcome to the Community!

 

Please refer to this:

  • KB24157 BlackBerry ID lockout behavior

But, what exactly happens when you try? If there is an error message, the exact and complete content of that would probably be most helpful indeed.

 

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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TJ01
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TJ01
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Re: Can't sign into BlackBerry I.D. ):

[ Edited ]
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‎11-18-2012 08:29 PM - edited ‎11-18-2012 08:56 PM

When I try to sign in, a message, which says "Unable to login to your Blackberry ID Account, pops up...

 

Also, I followed the steps from the reference that you gave to me; but I still cannot sign into my Blackberry I.D. account. I don't know what else to do.

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Hall of Famer II
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sdgardne
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Re: Can't sign into BlackBerry I.D. ):

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‎11-19-2012 09:16 AM

Given that error message, see if this KB has anything of use:

  • KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Follow our BBM Channel (Beta) - Coming Soon!
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