Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
colddesire
Posts: 4
Registered: ‎03-28-2012
My Device: TOUR 9630

Can't use the internet, book service

Hello guys, I just bought a unlocked Blackberry from Verizon on Ebay, I live in Brazil so that makes thinks more complicated, anyways, after calling Blackberry and my service provider I realized that they didn't how to deal with it, so I searched for help on internet and I found that my service book has no entries either my host routing table, and when I try to register that host routing table it says that the message has send but nothing happens, I really don't know that to do. In my mind I think that I have to download all the service books again, but I don't know where I can find it. I also tried to register on that BlackBerry Internet Service in my country but I also didn't get results. By the way, the only application that works with the internet is Foursquare. Additional things: they have a plan here in Brazil for Blackberry, I'm already on this plan, but guess what, can't use the internet, can someone please help me, it would be awesome, Im trying to fix it for like a mouth. Thanks.

Please use plain text.
Contributor
roxxylette
Posts: 26
Registered: ‎07-09-2011
My Device: none

Re: Can't use the internet, book service

If you don't have the service books from your current carrier it will not work.

You would have to contact your carrier to see if they are able to send service books to you, but since it is an unlocked device they may not have the books for your device to send them to you. The only way you would be able to get those books is from the org carrier, BUT they prob wont be able to send you the service book because you are not using their services.

Please use plain text.
Guru III
knottyrope
Posts: 30,622
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Can't use the internet, book service

what device did you buy on ebay?

 

there are copies of the service books on some sites that you can copy to your device.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Please use plain text.
New Contributor
ismail745
Posts: 2
Registered: ‎04-29-2012
My Device: 9300

Re: Can't use the internet, book service

i have the same problem on my BB tourch 9800 ... im from egypy & i get my device from china >>> what can i do to use BES >>>> 

Please use plain text.