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New Member
Fetler_fet
Posts: 3
Registered: ‎04-16-2012
My Device: Torch
Accepted Solution

Can't verify my email addresses

Hi, 

 

Had my BB for over 1.5 years and had the same emails the whole time. Today I stopped receiving emails and got a message from BB asking me to verify my addresses/PWs through the set up. Problem is each time I put in the details it says

 

'Username is invalid. A user name must be at least 4 characters.'

 

- it's a full email address so is more than 4 characters!

 

Anyone know how to fix this? I can't even seem to remove the accounst to start again...

 

Thanks

JSanders
Posts: 86,580
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't verify my email addresses

Please try this FIRST, using your BlackBerry browser...

1)
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

If that works and completes your email setup/editing, good.

If not, follow these additional instructions:

2) Register HRT: (OS5) Home Screen > Options > Advanced Options > Host Routing Table > Scroll to any line entry and > press the Menu key > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

3) Resend Service Books: Article ID: KB02830 How to send the service books for a BlackBerry Internet Service account. http://www.blackberry.com/btsc/KB02830

4) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

5) Now, return to the 1) mobile.blackberry.com email setup as mentioned above and follow that.

Hopefully that will get things going again for you!




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New Member
Fetler_fet
Posts: 3
Registered: ‎04-16-2012
My Device: Torch

Re: Can't verify my email addresses

That link doesn't give me that option...

New Member
Fetler_fet
Posts: 3
Registered: ‎04-16-2012
My Device: Torch

Re: Can't verify my email addresses

Tried again (on my BB browser rather than desktop!) and it worked - thanks!

JSanders
Posts: 86,580
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't verify my email addresses


Fetler_fet wrote:

Tried again (on my BB browser rather than desktop!) and it worked - thanks!


You are very welcome.

Good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
anne67
Posts: 1
Registered: ‎08-17-2012
My Device: Curve

Re: Can't verify my email addresses

Hi there,

I've got the same pb! I received an email this morning asking me to verify my password, and until then i dont get any emails. Ive been on the website to verify it and they say its not valid, so i clicked on forgot password and they say they would send me one on my bb device but i still havent received anything????
I need access to my emails asap could you please help? Many thanks