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BlackBerry® Torch™

Posts: 1
Registered: ‎07-05-2012
My Device: Torch 9800
My Carrier: Telcel

Cannot connect my Torch via Bluetooth with Desktop 7.0 ... Please help!!!!

[ Edited ]

Windows 7 32 bits

Blackberry Torch 9800

Desktop 7.0

Bluetooth Motorola Version 3.0

Compaq Presario CQ42 Notebook PC


Tools > Desktop Options > Bluetooth >>> Screen grey, will not allow to check Bluetooth Connection. "You computer does not have necessary support for Bluetooth functionality.


I have done this:

Deleted Desktop 7.0 and Blackberry Updated

Cleaned registry with CCleaner

Paired Torch with my laptop -- went fine

Downloaded Desktop 7.0 again

Configured Torch with Desktop 7.0


No prompt for bluetooth

What do I do?


Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Cannot connect my Torch via Bluetooth with Desktop 7.0 ... Please help!!!!

Hi ajuabrenda,


Welcome to the BlackBerry Support Community.

It sounds like your computer may not have compatible Bluetooth® drivers to pair with the BlackBerry® Desktop Software. The BlackBerry® Desktop Software requires native Microsoft® Bluetooth® drivers.





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