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yols2013
Posts: 1
Registered: ‎07-31-2013
My Device: curve 9320

Cannot reach your server at this time,communication failed in browser,trouble in connection for the app world,bbm connections.

Hello:smile:

 

am using BB 9320 cellc network it is a contract phone....av got so many problems

1.everytime i log in to my facebook it gives me error massage that says CANNOT REACH YOUR SERVER AT THIS TIME(100)...OR LOGIN SESSION EXPIRED 

2.when i try to use my browser it take long to open the after that it gives a massage THERE IS A COMMUNICATION ION FAILURE CONTACT YOUR SERVICE PROVIDER.....

3.in my bbm i can only chat with 3 contacts...Thou i can not see their display pictures....

4.my blackberry world is not working it gives me a massage that says TROUBLE IN CONNECTING CHECK YOUR NETWORK AND CONNECTIONS....

 

THATS ALL I HAVE  PLZ HELP PLZ.........

Hall of Famer II
sdgardne
Posts: 48,763
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Cannot reach your server at this time,communication failed in browser,trouble in connection for the app world,bbm connections.

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support and to ensure that you are subscribed to an adequate data plan to enable the services you desire.

Good luck!


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