Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Member
jmbeau
Posts: 2
Registered: ‎01-24-2013
My Device: Blackberry 9800

Cannot receive or send emails, or use BBM.

In the US from Canada for a few months. Had my BB unlocked. Have shut off mobile network and kept the Wi-Fi on. Everything was going great, until I decided to replace the sim card from a Walmart purchased phone with time and number of calls restrictions. It did not work on my BB, so I reinserted my sim card back into my BB. Now I cannot send or receive emails or use BBM. Solutions?

Please use plain text.
JSanders
Posts: 85,660
Likes: 23,099
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot receive or send emails, or use BBM.

Are you still in the US now?

 

You likely need to turn on data services with the original Bell SIM card inserted so that you can receive the required service books to enable your mail.

Otherwise you'll need to call Bell the sort out why your BIS data plan is not connecting.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
jmbeau
Posts: 2
Registered: ‎01-24-2013
My Device: Blackberry 9800

Re: Cannot receive or send emails, or use BBM.

Yes still in the US.
Please use plain text.