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BlackBerry® Torch™

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New Member
Posts: 1
Registered: ‎12-27-2012
My Device: Torch 9810
My Carrier: AT&T

Cannot sync media or organizer

Hello, just wondering if anyone could help me...

I used to be able to sync my photos to my PC using Blackberry Desktop. After downloading the updates to the software, I am now unable to sync media (i.e. I get a message saying "Media Options not available") so my photos have been accumulating on my phone. Also, I cannot seem to configure my organizer (i.e. calendar, tasks, contacts) to my Yahoo email - the only option is Outlook, but again, I used to be able to do this and cannot do so anymore.

HELP IS MUCH APPRECIATED! THANKS!

Forums Veteran III
Posts: 3,726
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Cannot sync media or organizer

For the media options error I found this:

http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/media-options-are-not-available/m-p/5...

Hopefully this will help.

 

for yahoo, I found this:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB12268&sliceId=2&cmd=displayKC&d...

It looks like with the current version of desktop manager, yahoo isn't listed as an option anymore.

 

Take a look here:

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB22430&sliceId=2&cmd=displayKC&d...

 

I'm thinking you will need to sync your yahoo mail over the air.  From the device head to blackberry.com/integrate and setup your account from there.

You may also ask your carrier to assist with this if you want.  They can help you get logged into

https://bis.na.blackberry.com/html?brand=mycingular but the blackberry.com/integrate is pretty straightforward.

 

I'm glad you asked this question, i didn't realize yahoo wasn't available in the latest version of the desktop manager.

 

 

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