BlackBerry® Torch™

[abredin]

Hi,

Anybody able to help, please?

First, my torch developed a problem where it could not use the onboard media storage.

Then later - it could not use the storage card either.

Now it won't even boot up.

Clearly the phone/software is completely dead, but I have quite a lot of media files I want to keep.

I'm sure the solid-state storage is fine, it's just that the software can't get to it.

Any ideas please? thanks

[craigashy]

Try a clean re-load of the Device software using Desktop Manager.

Also if you put your SD card in a Card adaptor and transfer any media onto your PC, you can then Repair or Reformat the SD card

[abredin]

HI Craig,

Thanks for this. I've already done the card - it is actually empty, so all my stuff is on the onboard storage.

Would the re-install ensure my storage pic & vids are not wiped?

If so - then this sounds great, thanks - but how do I actually do the software rinstall (I'm a non-tech computer person).

Many thanks

Alan