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BlackBerry® Torch™

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Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange
Accepted Solution

Cant download app world

The version of app world on this phone said it needed upgrading before I could use it, I followed the link to the upgrade but it gave me an error message. Ive tried to google app world download & I get another error message, I have tried to download it thru my computer & it says this device is not supported for usb downloads, I have entered my email address & got an email with a link which I have followed and got another error message. You get the idea.

 

Have deleted the app thru options, device, application management then tried to access the latest version using browser but it keeps sending an error message.

 

I have wifi & have been using that to do it.

 

I have a torch 9800.

 

I am losing the will to live.

 

Thanks.

Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

Try using your BlackBerry browser to go www.blackberry.com/appworld

 

Download and install from there.




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Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

I have tried that.

 

I keep getting the error message:

 

"a communication failure has occured. The server may be busy, please try again later. If the problem persists contact your service provider".

 

Any clues?

 

Thanks.

Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

Wait a few hours. Could be a server issue.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

Its been going on since 11am, thats some issue! How many more hours shall I give it?

 

Thanks.

Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

I dunno, it's only 10:20 where I am, so it hasn't even gotten to 11. :smileywink:




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

Haha, ok! Patience is that virtue I dont have :smileywink:

Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

Well, that's why it's called a virtue!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

Right, still not working.

 

Error message:

 

Unable to connect to the internet, please try again later. If the problem persists blah blah.

 

Right, its almost been 12 hours......soooo.....??

 

Am I forced to ask the numptys in an EE shop tomorrow?

 

Thanks.

Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

Personally, I'd call them.

 

Let me ask, at your homescreen top line, do you see the BlackBerry logo?

On your Manage Connections screen, click on the Services Status. What is the status of the BlackBerry Internet Service?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code