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New Contributor
auriellevanrensburgh
Posts: 2
Registered: ‎01-06-2013
My Device: 8520
My Carrier: mtn

Cant find my media but it still takes up space!

Hey guys I really hope someone can help me! I was busy listening to music on my laptop through my bb. After I have plugged it out all my media went missing. Its still on the memory card as it still takes up space, but I don't know how to get it into my media folder or how to even find it for that matter! Please help
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Cant find my media but it still takes up space!

Hi auriellevanrensburgh and welcome to the BlackBerry Support Community Forums!

 

Have you tried removing and re-inserting your media card to see if the media re-appears? After accessing a media card on your computer, the BlackBerry smartphone has to re-index the media, which, depending on how much media is there, can take a few minutes.  During the indexing process, media may not appear on your BlackBerry smartphone.

 

Thanks.

 

-CptS

 

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New Contributor
auriellevanrensburgh
Posts: 2
Registered: ‎01-06-2013
My Device: 8520
My Carrier: mtn

Re: Cant find my media but it still takes up space!

I did try that but the problem was that somehow my laptop had hidden my files. So I went into my files on my laptop selected properties and un ticked the "hidden" icon! After 6 hours it finally worked
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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Cant find my media but it still takes up space!

That's great to hear! Very odd to hear what happened but I'm glad to hear you're back up and going again! :smileyhappy:

 

 

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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Guru III
knottyrope
Posts: 30,110
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Cant find my media but it still takes up space!


auriellevanrensburgh wrote:
I did try that but the problem was that somehow my laptop had hidden my files. So I went into my files on my laptop selected properties and un ticked the "hidden" icon! After 6 hours it finally worked

Sounds like a PC trojan we got a few weeks ago.

 

Do a complete scan with antivirus on your PC and also with this app too

http://www.bleepingcomputer.com/download/emsisoft-emergency-kit/

 




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