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BlackBerry® Torch™

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New Member
StephiPa
Posts: 3
Registered: ‎01-26-2013
My Device: torch 9800

Central button Not working ..... now ? 5 buttons not working !!! What can i do?

Hello all,

 

I bought my blackberry torch in September 2011  and two months ago the center button was problem (bellow the screen)  and not working at all. so I gave it to a company to fix it and told me to round 45 euros to fix it. also told me that it will be ready in the new year because they would have holiday. The man there made a report saying the problem with the center button (only had this problem, I note) and now they brought me back and told me  they can not fix it and they send it to blackberry but  even they could not fix it.  Enable my phone  front of them and did not operate any button of 5 bellow the screen (two to the right of the center button that had problems and two to the left). I told them to send it back to the technician because when I gave to you to fix it only one button was not working and now none of the 5.

 

After nearly two months they brought me back and told me ''we can not do anything ....'' So,five buttons not working.
What can I do in this case????
Not got it from there yet to see what I can do or what can I say?

I think I'm right. It is reasonable to I want my phone back with only one button broken as I gave it to them and not with extra 4 buttons not work.

Sorry for my english, I hope you understand  :smileysad:

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Guru I
John_Clark
Posts: 16,051
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Central button Not working ..... now ? 5 buttons not working !!! What can i do?

I do understand. Unfortunately, there is nothing we can do here. This forum is a peer-to-peer forum where BlackBerry users help other users. RIM does not actively staff the forums.

Your issue is with the repair facility you used. Hope you can get it straightened out.
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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Central button Not working ..... now ? 5 buttons not working !!! What can i do?

Did they suggest you do a battery pull?  That's always the best place to start when your phone is not operating properly.  To do a battery pull, remove your battery while your phone is powered on then replace it.

 

 

I'm hoping it's as simple as that.  Try it and let us know.  :smileyhappy:


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New Member
StephiPa
Posts: 3
Registered: ‎01-26-2013
My Device: torch 9800

Re: Central button Not working ..... now ? 5 buttons not working !!! What can i do?

I do not have my phone. I left the company I gave it to fix it.
It's not the battery. They told me that when opened does not touch the tape that connects the screen. .... but if it was it would not work logically nor the screen, right?

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Central button Not working ..... now ? 5 buttons not working !!! What can i do?

A battery pull does nothing to improve the performance of the battery, it clears your phone's cache of unwanted fragments that have accumulated and this improves the performance of your phone.  I doubt it's as simple as this but it wouldn't be the first time I've heard of a service centre charging money for repairs when a simple battery pull would have done the trick.

 

 

When you get your phone back (working properly or not), I suggest trying a battery pull.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Guru I
John_Clark
Posts: 16,051
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Central button Not working ..... now ? 5 buttons not working !!! What can i do?

If a battery pull doesn't fix it then I suspect threpair shop didn't reassemble the device correctly.  Again, there is nothing we can do to resolve that.   

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Member
StephiPa
Posts: 3
Registered: ‎01-26-2013
My Device: torch 9800

Re: Central button Not working ..... now ? 5 buttons not working !!! What can i do?

ok thank you :smileyhappy: 

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