BlackBerry® Torch™

[federicodemaria]

When I was in India I had internet with the service provider and I could check my emails without problems. Now that I'm back home, I don't have a internet connection with the service provider. Instead, I'm connected through a WIFI network (at my place). I can use internet on my browser without any problem, but can't receive my emails. 

What can I do? 

Thank you 

Best, 

f

[Leslie8120]

hello,

so let me get this straight

1. you don`t have internet connection with your current service provider,

2. over Wi-Fi you can browse ithe internet but can not receive emails. 

you may wanna tell us where was your phone originaly activated? 

[federicodemaria]

You got it right. 

I don't exactly know what you mean by 'activated'. If it can help, I've formatted it in India while travelling, the phone was bought and is used now in Spain. 

Thanks, 

f

[sdgardne]

Hello,

The use of the native email app on a BB requires subscription to an adequate data plan from a carrier...regardless of the pathway (e.g., carrier data network versus WiFi) that is used, you still must have an adequate data plan. If I understand correctly, you do not have such a plan...consequently, you can't use any of the proprietary BB services, which includes Email via the Messages app/BIS.

Good luck!

[federicodemaria]

Thank you!

I don't understand the jargon, but what you mean is that:

eventhough I have a wifi connection (and I can browse), as I don´t yet have a service provider for internet in my blackberry I can't check my emails. By the way, isn't this a bit strage?

However, I guess I can check my emails on the browser, isn´t? 

thanks again

f

[sdgardne]

I tried to avoid much jargon, but you seem to have understood it correctly. It is really not "strange" at all IMHO, it is just very different from how other devices work. To provide email in the special way that BBs do (it's not ActiveSync), the carriers and BlackBerry must host servers and such on their side...to use those requires subscription to (and payment for) an adequate data plan so as to help them cover those extra costs that exist solely for BB users.

Of course, if your email service provides a WebMail interface, you of course should be able to use that via the Browser. It's just the native method of handling email via the Messages app that requires the data plan (since that uses the servers hosted by the carriers and BlackBerry).

Good luck!

[federicodemaria]

Thank you very much, very helpfull!

I'm a real beginner...

best,

f

[sdgardne]

You are most welcome! Come back anytime you have any question at all. We're always happy to help!

Cheers!