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BlackBerry® Torch™

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sandy1962
Posts: 1
Registered: ‎10-30-2012
My Device: Torch 9810

Contacts Gone

I'm not sure if I lost my contacts when the os was updated or the memory card was placed.  All I an know is all my contacts disappeared and all my apps disappeared.  I'm not a techie, so I need all the help I can get.

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Contacts Gone

Hey Sandy1962,

Welcome to the BlackBerry® Support Community Forums.

 

Sorry to hear you are having an issue with your contacts. When you completed the update did you back up the BlackBerry® smartphone? Also have you synchronized your contacts before wirelessly with your email or using the BlackBerry® Desktop Software?

 

Thanks.

-HB

 

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