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BlackBerry® Torch™

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JenS5
Posts: 1
Registered: ‎01-18-2013
My Device: Blackberry Torch 9850
My Carrier: Verizon wireless

Contacts and appointments lost to the iCloud

I recently updated my iTunes software for my IPod and it asked if I wanted to sync my information to the iCloud.  I did... then later noticed that all of my contacts and calendar appointments on my PC were gone.  I just figured I would sync my Torch to the desktop manager and put them all back... Not what happened.  Now the information is missing from my Outlook on my PC and from my Torch.  It is however, on the iCloud.  The Verizon Blackberry technicians were not able to get the information back onto my Torch.  Any ideas???  Since when did Apple and Blackberry engage in a data feud and start taking hostages??

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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Contacts and appointments lost to the iCloud

Hi,

 

It may happen that you've misconfigured Sync direction and hence such issue arises. Check the below KB article on proper sync setup - 

 

KB00561 How to configure wireless calendar synchronization on a BlackBerry smartphone

KB03315 How to setup organizer data synchronization using BlackBerry Desktop Software

KB19148 How to synchronize organizer data in Microsoft Office for Mac between the BlackBerry smartphone and a Mac computer using BlackBerry Desktop Software

tanzim                                                                                  
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