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Contributor
jms277
Posts: 10
Registered: ‎11-23-2010
My Device: Blackberry Torch 9800
Accepted Solution

Continuous reboot cycle Torch 9800

Please can you help?  My Torch 9800 is stuck in a continuous reboot cycle.  Holding down the return key does not put it into safe mode and my Desktop manager does not even recognize the existence of the phone.  Please can someone tell me how I can recover the situation?

Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Continuous reboot cycle Torch 9800

Hello,

 

Given what you describe, you likely need to use these more drastic remedy attempts:

 

Hopefully you already have a good backup, because in this situation it is usually not possible to take one now.

 

Good luck!


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Contributor
jms277
Posts: 10
Registered: ‎11-23-2010
My Device: Blackberry Torch 9800

Re: Continuous reboot cycle Torch 9800

Many thanks for the advice.  As you can probably tell, this is not the fist time this has happened.  In fact I have now lost count how many times it has.  I can usually get it back by going into safe mode; I usually have to run it in that mode to get it to work at all.  I havbe also in the past been able to get it going by forcing an update into an earlier version and then re updating to the later version.  This time however it wouldn't let me do either.  I have followed the instructions from what you suggested and that has recovered the phone.  It did however manage to wipe all my contacts from Outlook, which consoidering there were over 4000 mostly business ones built up accross the years was a blow. I have I hope managed to recover those as well but the phone has turned into a major liability since about month 13 and don't even get me started on my playbook.  Suffice it to say I can't wait for my contract to be up in November. 

 

Many thanks again for your help though.

Contributor
jms277
Posts: 10
Registered: ‎11-23-2010
My Device: Blackberry Torch 9800

Re: Continuous reboot cycle Torch 9800

Further to my response below, it has just gone again!!!!
Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Continuous reboot cycle Torch 9800


jms277 wrote:

As you can probably tell, this is not the fist time this has happened.


Actually no, I could not tell that from your first post...but no matter.


jms277 wrote:

In fact I have now lost count how many times it has.  I can usually get it back by going into safe mode; I usually have to run it in that mode to get it to work at all.  I havbe also in the past been able to get it going by forcing an update into an earlier version and then re updating to the later version.  This time however it wouldn't let me do either.  I have followed the instructions from what you suggested and that has recovered the phone.


Given all of this, you may well have deeper problems that need even more diligent remedy attempts. It is also possible that it cannot be remedied...if, for example, the problem is hardware, then there is no amount of self-diagnosis, internet-distance diagnosis, nor OS/software remedies that can help.


jms277 wrote:

It did however manage to wipe all my contacts from Outlook, which consoidering there were over 4000 mostly business ones built up accross the years was a blow.


As I had warned you...if you had been practicing good backup procedures, then it would be much less tragic. If you want those, they are available via a link in my auto-sig on this post.


jms277 wrote:

I have I hope managed to recover those as well


Oh...perhaps then you were doing good backups. Backups aren't optional...things can go wrong with any computing device.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Hall of Famer II
sdgardne
Posts: 48,740
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Continuous reboot cycle Torch 9800


jms277 wrote:
Further to my response below, it has just gone again!!!!

 

You may want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

 


 

You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code