Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Torch™

Reply
New Contributor
Posts: 5
Registered: ‎01-15-2013
My Device: Torch 9860
My Carrier: Jash

Convenience Key Is Not Working!!!

Hi, BB fans I just got a BB Torch 9860 phone. However the convenience key is not working. No matter to what option I set it to, it doesn't work. The default Camera also doesn't work. I have enabled the keytones on my phone. I hear the keytone whenever I press the convenience key. But nothing happens. My phone's running BB OS 7.1 bundle 2061. So.... any prosss can help of this? 

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Convenience Key Is Not Working!!!

[ Edited ]

Hey have you tried a battery pull already?  If you have, this could be a physical issue with the button.  You can take it to the store to have a tech check it out.  Has it ever worked?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 5
Registered: ‎01-15-2013
My Device: Torch 9860
My Carrier: Jash

Re: Convenience Key Is Not Working!!!

Helloz Thanks for the reply, yeap I did pulled out the batt and install back again but the result still the same >.< I just exchange a new one from store but I never go check the Convenience key before... yesteday just notice it canot funtion T_T sad sad

Forums Veteran III
Posts: 3,801
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Convenience Key Is Not Working!!!

I understand.  Since you just did an exchange, I recommend taking it to the store.

It sounds like you're setting up the key right, but the button just doesn't work.  It doesn't sound like you have additional apps install that could prevent the key from working.

Here is the doc but I think you've got that covered.

http://docs.blackberry.com/en/smartphone_users/deliverables/18577/Assign_an_app_to_a_Convenience_key...

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Highlighted
New Contributor
Posts: 5
Registered: ‎01-15-2013
My Device: Torch 9860
My Carrier: Jash

Re: Convenience Key Is Not Working!!!

Yaaa... I didnt install any third party apps, but I saw on this website it can be solved by "Vlingo" apps! cool yaaa but then the problem is the apps is not working on OS 7.1 zzzZZZZ 

http://forums.crackberry.com/blackberry-torch-9860-9850-f238/convenience-key-issues-669611/