01-16-2013 11:56 AM
Hi, BB fans I just got a BB Torch 9860 phone. However the convenience key is not working. No matter to what option I set it to, it doesn't work. The default Camera also doesn't work. I have enabled the keytones on my phone. I hear the keytone whenever I press the convenience key. But nothing happens. My phone's running BB OS 7.1 bundle 2061. So.... any prosss can help of this?
01-16-2013 12:05 PM - edited 01-16-2013 12:06 PM
Hey have you tried a battery pull already? If you have, this could be a physical issue with the button. You can take it to the store to have a tech check it out. Has it ever worked?
01-16-2013 12:12 PM
Helloz Thanks for the reply, yeap I did pulled out the batt and install back again but the result still the same >.< I just exchange a new one from store but I never go check the Convenience key before... yesteday just notice it canot funtion T_T sad sad
01-16-2013 12:25 PM
I understand. Since you just did an exchange, I recommend taking it to the store.
It sounds like you're setting up the key right, but the button just doesn't work. It doesn't sound like you have additional apps install that could prevent the key from working.
Here is the doc but I think you've got that covered.
01-16-2013 12:39 PM
Yaaa... I didnt install any third party apps, but I saw on this website it can be solved by "Vlingo" apps! cool yaaa but then the problem is the apps is not working on OS 7.1 zzzZZZZ