02-08-2013 06:31 AM
02-08-2013 11:38 AM
Hi and Welcome to the Community!!
I believe you have done a portion of this, but not the entire thing. Therefore, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you need to continue working with your service provider...they are responsible for delivering all service as well as formal support to you...right now, they seem to be delivering neither. Further, they have the power to escalate into BlackBerry cases that they cannot handle.