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BlackBerry® Torch™

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New Contributor
Posts: 5
Registered: ‎02-13-2011
My Device: Not Specified

Cracked screen

How can i go abouts replacing my Cracked screen?

Super Contributor
Posts: 264
Registered: ‎02-01-2011
My Device: Torch 9800 .246/.448/.526/.666/.706

Re: Cracked screen

I've found a few posts that address this issue. First, try to find the directions at DirectFix.com. They have UTube vids on different phones. Check here, here, here, and here for different posts.

Hopefully you will find them useful in replacing your broken screen.

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New Contributor
Posts: 5
Registered: ‎02-13-2011
My Device: Not Specified

Re: Cracked screen

can i not just send it into rim... and pay them to replace it?

Super Contributor
Posts: 264
Registered: ‎02-01-2011
My Device: Torch 9800 .246/.448/.526/.666/.706

Re: Cracked screen


Zuchows wrote:

can i not just send it into rim... and pay them to replace it?


You will have to send it back thru your carrier as RIM will advise you that you have to go thru them. Contact your carrier and ask the rep to speak to warranty to get the correct proceedures for returning your phone to RIM for repair.

 

I'd let the rep know what is going on and they can check to see if you're still under warranty.

Follow BBOSGhostryder on Twitter
Don't forget to click on the Like button if you like the answer to your post and/or click on "Accept as Solution" if your problem is solved.
Live your life in such away that when your feet hit the floor in the morning, satan shudders & says..."Oh **** he's awake".
New Contributor
Posts: 5
Registered: ‎02-13-2011
My Device: Not Specified

Re: Cracked screen

yes they said

"
When something like that happens, it is not covered by warranty so we will be unable to help you with fixing the phone."

 

Hall of Famer II
Posts: 50,914
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cracked screen

To seek repair assistance directly from RIM, they have something called Incident Support:

Be advised...even the initial call to them costs you money, no matter what else happens. You might be better off seeking private repair assistance. Places like Horizon Wireless do such work. Seek and you shall find, I am sure!

 

Good luck!




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