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BlackBerry® Torch™

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New Contributor
kiteizenga
Posts: 6
Registered: ‎03-07-2013
My Device: Torch 9800

Created contact only appears in Outlook contacts

One of my customers has a Torch 9800 OS 7.

 

She keeps creating a contact out of a number but it only appears in Outlook not on the phone.

 

This phone is on the BES server. Is this a phone setting or something from the BES server.

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Created contact only appears in Outlook contacts

Hi kitezenga,

 

Where is your customer creating the contact? Is she creating it on her desktop or on the BlackBerry smartphone?

 

Thanks.

 

-CptS

 

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New Contributor
kiteizenga
Posts: 6
Registered: ‎03-07-2013
My Device: Torch 9800

Re: Created contact only appears in Outlook contacts

I should have mentioned it he created it on the blackberry and it only showed up in his outlook.

Retired
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Created contact only appears in Outlook contacts

So, they receive a phone call on the BlackBerry, they save the number as a contact on the BlackBerry, then it synchronizes to Outlook and disappears on the BlackBerry?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!