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BlackBerry® Torch™

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New Contributor
dillasipit
Posts: 2
Registered: ‎07-06-2013
My Device: torch 9800
My Carrier: AXIS

DP wont change !!

excuse me,

i want to ask ? My Display Pict won't to change.

anybody can tell me what must i do? Thanks

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: DP wont change !!

Hello dillasipit

 

Welcome to BlackBerry Support Forums

 

 

In past also , most user resolved this issue by simply reinstalling BBM . If you want to try then follow those steps :

 

On your Homescreen Go to Options > Device > Application Management > locate and delete BlackBerry Messenger from that list . Once deleted perform a battery pull restart by removing the battery while Powered On , wait for a min. then reinsert it back.

 

Finally after reboot use your BlackBerry browser and browse to www.blackberry.com/bbmdownload and download the most recent available for your device . I hope it will help.

 

-------------------------------------------

Please note, if you're having BBM7 or higher then once you login with your BlackBerry ID your contacts will be restored backup , but if you're using prior version of BBM then first do a backup of your BBM contacts locally on your media card .

 

KB20554 How to back up and restore the BlackBerry Messenger contact list

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New Contributor
dillasipit
Posts: 2
Registered: ‎07-06-2013
My Device: torch 9800
My Carrier: AXIS

Re: DP wont change !!

thank's

my blackberry is 9800 OS 6, bbm vers 7.0.0.126

but, if I download the new version of bbm , i'm worried still could not work.

i saw a review in AppWorld, most people spoke that the new version (v7.0.1.23) can not work. and yes, i have a blackberry ID.

 

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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: DP wont change !!

Hi there,

 

How long you're having this problem with your Display picture ? 

 

If it's already over a week then you try those steps. I don't know why you're so worried :smileyhappy: There are million BBM user and a few reviews on App World is not always true for application like BlackBerry Messenger !

 

 I don't think you will have any problem Or wait for a few more days and if problem continues with your display picture then you should try reinstalling BBM. ( Currently few Asia Pacific users are having issue with BBM )  

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