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BlackBerry® Torch™

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New Contributor
Posts: 3
Registered: ‎07-04-2013
My Device: Torch 9810
My Carrier: Swissom (Switzerland)
Accepted Solution

Dark Screen an blinking short-fast-fast-fast-short

[ Edited ]

Hello community

 

just a couple of minutes ago i received a message(mail), i wanted to open the messages folder and suddenly the screen of my torch 8910 turned black and the red light is blinking short-fast-fast-fast-short pause short-fast-fast-fast-short pause and so on... :Eek:

the device isn't responding to any button.

i then connected the device with my computer via usb, but the Blackberry Desktop Software can't connect to the device, no further information about that.

 

info about my phone:

Modell: torch 9810

Software-Version: 7.1 package 2061

 

any idea?

 

Edit: oh, maybe I should tell that I didn't dare to just remove the battery. Or would that be a good idea?

 

cheers

Sabine

 

 

 

New Contributor
Posts: 3
Registered: ‎07-04-2013
My Device: Torch 9810
My Carrier: Swissom (Switzerland)

Re: Dark Screen an blinking short-fast-fast-fast-short

OK, I just took out the battery an put it back in and it works now.

 

But I'm still wondering why that happened and what the special blinking tried to say. So if anyone knows please let me know. Thanks!

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Dark Screen an blinking short-fast-fast-fast-short

Hello S_abine

 

Welcome to BlackBerry Support Forums

 

I'm glad you did which is always considered as a first step in resolving such unknown issues for all legacy BlackBerry devices . Sometime such glitchs may appear on our BlackBerry Smartphone , you can't excatly point out the reason for such issue it may be a Software or a minor glitch and performing a battery pull restart is able to fix such issues . 

 

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New Contributor
Posts: 3
Registered: ‎07-04-2013
My Device: Torch 9810
My Carrier: Swissom (Switzerland)

Re: Dark Screen an blinking short-fast-fast-fast-short

[ Edited ]

Hello prince2012

 

thanx for your reply.

I guess I have to accept to never know why that strange blinking occurred.

 

Greets

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Dark Screen an blinking short-fast-fast-fast-short

Hi S_abine

 

 

You are most welcome...!

 


S_abine wrote:

I guess I have to accept to never know why that strange blinking occurred.


Well.. there are few ways to know such error , like if you contact your Carrier and submit your device log files and let them  forward it to BlackBerry technical team , then they were able to find the cause , I agree the process will be lengthy.

Or , On your device if you wish you have to search through event logs :

 

KB29215 : How to view event logs on a BlackBerry smartphone

 

 You have to scroll through those logs and search for any error messages that happened within that timeframe , it will let you know the atleast the application with which it is associated .

 

You can try it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.