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New Contributor
jlb4350
Posts: 2
Registered: ‎01-24-2012
My Device: Torch 9850
My Carrier: US Cellular

Data service keeps dropping on my 9850

[ Edited ]

Hello All. I have a very frustrating problem and I'm hoping one of you guys can help, because my carrier sure can't.

I have 2 new 9850s, both on US Cellular network, one is mine and the other one is my wife's. No enterprise, both BIS. They are both running OS 7.0 2048. I am having the same problem on both phones. Battery pulls do not fix the issue. Resending service books and pushing the HRT temporarily fixes it. Please read below and thanks for any help you can offer.

 

Whenever we enter a spot that drops the data connection (the symbol in the top right changes from 3Gwith the 4 dot blackberry symbol, to just the 3G only SYMBOL) we stop receiving emails. This also happens if we are in an area that is 1X and changes to 1x. I understand why our emails stop, because the data service is unavailable. That's not my issue.

My issue is this...when we do move back into an area that has data service, the data connection is not automatically restored. I have to manually go into each phone and push the host routing tables to reregister the devices to get them to receive data again.

US Cellular said that they've done everything and that their end is working fine. We just changed from curves and never had a problem getting emails before. If I did lose the data signal, it would immediately reconnect when the data signal was available again.

It seems like the Torch units simply stop looking for a data signal after a time of unavailability, like it looks for data and says "We'll guess i'm in an area with no data service. I'm going to just quit looking", but then never remembers to check again later.

The wi-fi is off all the time. It really sucks to have to register the phone over and over again after each trip into my warehouse, where there is no data service available. And its really strange that it is both phones.

Apparently there are for signal modes on this phone...1x, 1X, 3G, and 3Gwith bb symbol. If mine drops from the 3G with bb symbol, emails just stop coming and I can no longer connect to email settings. Whats worse is that I have to push the HRT to get reconnected.

Does anyone have any suggestions? Please help, i don't want to have to defect to an Android device, but this phone simply hasn't been reliable so far. I can't imagine it's US Cell network because our Curves have always worked fine. And I also can't imagine that i purchase 2 defective Torches. These has to be a setting somewhere that will force the phone to search for a data signal all the time and not just give up.

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Data service keeps dropping on my 9850

That is the latest official OS for the device. I use it also, and have no problem with dropping the BIS service when moving in and out of a signal area. I've actually seen it happen only a couple times in six months.

 

I'd suggest this... first. Next time this happens, Do the normal HRT and/or service books send, AND then do a powered on battery pull reboot. See if that gets the service books to stick. You may have already done this, in this order. So, if you have, maybe try it again and see.

 

Then, if no good, backup, and wipe the device using BBSAK or JL_Cmder and reload the operating system fresh. That might clear out whatever it is in the system or your device that's not allowing it to reconnect.

 

If you need help with that, let me know.

 

You will need to use BBSAK or JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
http://www.blackberryfaq.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F
For BBSAK, here is the link: http://bbsak.org/





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New Contributor
jlb4350
Posts: 2
Registered: ‎01-24-2012
My Device: Torch 9850
My Carrier: US Cellular

Re: Data service keeps dropping on my 9850

Thanks so much for the reply. Unfortunately the battery pull trick didn't work. I'm reluctant to experiment with wiping the device since i've only had it 3 days. I think i might just return them and get a couple of new ones to see if that fixes the issue. I'm thinking there could be something wrong with the way the phones were activated at the store before we got them. No one else seems to be having trouble with their phones in our area.

 

Before I return them, is there a way to erase all my blackberry ID and apps, basically do a restore to the vendor's original setting? I'm using BB protect so i can just upload all my data there and restore it the new phone.

 

When i change them, i'll reply and let you know if that fixed the problem. Thanks again for your help.

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