08-14-2011 04:17 PM
i have a blackberry torch 9800 and i have active subscription till january 2011 but data service stopped working on it 4 days ago ( thursday 11th august ) ive checked mobile network options and data service is turned on , ive done several hard resets and its no different pls help cos this is frustrating
08-14-2011 04:30 PM
Hi and Welcome to the Community!
Considering it's now August of 2011, I'm not at all surprised that a data plan that expired in January of 2011 has ceased to function. Perhaps you meant January of 2012? If so, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
08-14-2011 06:42 PM
hi, i really appreciate your help but on the second step my device couldnt connect to open my email accounts as internet service is unavailable. i cant browse i cant use the blackberry messenger or any IM at all
08-14-2011 06:45 PM