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BlackBerry® Torch™

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New Member
Decski
Posts: 1
Registered: ‎01-09-2012
My Device: Torch 9800
My Carrier: O2 UK

Data will not back up - Blackberry Protect

Hi

 

My blackberry protect will not back up any data. I have tried reinstalling it serveral times and factory resetting the phone to no avail. It will locate the phone, display a message and all the other protect functions except back up data.

The software version is as follows:

 

Below is what information i get from the website.

My phone is on the o2 uk network however the phone is unlocked

 

 

BlackBerry Account Email: 
Web Portal Version:1.2.1.30 - scm-1.2.1.30
Server Name:kronos.bbprotect.eu.blackberry.com
Protected Devices: Model Client ID PIN
98008**************
Please use plain text.