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New Member
Posts: 2
Registered: ‎04-21-2013
My Device: Blackberry Torch 9810
My Carrier: Telstra

Delete an email account

I'm new to Blackberry having "inherited" a Blackberry Torch 9810 from a former work colleague. Can someone tell me how to delete the email account he has setup on the phone?

 

Thanks.

 

Peter.

 

 

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Delete an email account

Hello RHN12

 

 

Welcome to BlackBerry Support Forums

 

As it is previously used by someone else and you're the second owner, so  follow this Knowledge Base after which it will allow you do use your Own BlackBerry ID in that device :

 

KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

 

Try it and let us know .

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New Member
Posts: 2
Registered: ‎04-21-2013
My Device: Blackberry Torch 9810
My Carrier: Telstra

Re: Delete an email account

As I said, I'm new to this, but the existing email account appears to be an Enterprise email account (with an ...@ourworkplace.com.au address) and based on Steup, Email accounts, Enterprise Account, although the account is listed as Aactivated, I am asked for the details provided by the system administrator to activate it (??). I don't wish to use the email facility at the moment, just want to remove the one that is setup.

Thanks.

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Delete an email account

[ Edited ]

RHN12 wrote:

the existing email account appears to be an Enterprise email account (with an ...@ourworkplace.com.au address) and based on Steup, Email accounts, Enterprise Account, although the account is listed as Aactivated, 


Hello RHN12

 

 

So its a Corporate device and you're on BES .

 

You cannot perform the above KB as I suggested earlier . You can contact your BES Administrator for any help because they control your device . So please approach them . 

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