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New Contributor
clearfield
Posts: 2
Registered: ‎12-08-2010
My Device: 9800 Torch
My Carrier: AT&T

Desktop Manager 6.0.0.246 "Blackberry Desktop Software has stopped working"

Every time I try to sync, the program aborts on my PC (Win7).  This is a new problem for the last few days.  Uninstalled and reinstalled desktop manager.

 

info from event log:

 

Log Name:      Application
Source:        Windows Error Reporting
Date:          12/8/2010 12:00:34 AM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      BobInnerSanctum
Description:
Fault bucket 1360865384, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: rim.desktop.exe
P2: 6.0.0.43
P3: 4c758111
P4: mscorlib
P5: 2.0.0.0
P6: 4bebd50b
P7: f50
P8: 7
P9: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
P10:

Attached files:
C:\Users\bob\AppData\Local\Temp\WER892D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\bob\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_214f28865ea5f5ce1ef694533d8f41fa67c68e_1189f20d

Analysis symbol:
Rechecking for solution: 0
Report Id: df04e09f-0287-11e0-879f-001d609c8eb6
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-12-08T05:00:34.000000000Z" />
    <EventRecordID>77668</EventRecordID>
    <Channel>Application</Channel>
    <Computer>BobInnerSanctum</Computer>
    <Security />
  </System>
  <EventData>
    <Data>1360865384</Data>
    <Data>5</Data>
    <Data>CLR20r3</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>rim.desktop.exe</Data>
    <Data>6.0.0.43</Data>
    <Data>4c758111</Data>
    <Data>mscorlib</Data>
    <Data>2.0.0.0</Data>
    <Data>4bebd50b</Data>
    <Data>f50</Data>
    <Data>7</Data>
    <Data>N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB</Data>
    <Data>
    </Data>
    <Data>
C:\Users\bob\AppData\Local\Temp\WER892D.tmp.WERInternalMetadata.xml</Data>
    <Data>C:\Users\bob\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_rim.desktop.exe_214f28865ea5f5ce1ef694533d8f41fa67c68e_1189f20d</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>df04e09f-0287-11e0-879f-001d609c8eb6</Data>
    <Data>0</Data>
  </EventData>
</Event>

 

 

 HELP!  Thanks

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New Member
barned01
Posts: 1
Registered: ‎12-08-2010
My Device: Blackberry Torch
My Carrier: AT&T

Re: Desktop Manager 6.0.0.246 "Blackberry Desktop Software has stopped working"

Any solutions to this issue yet?  I am having the same problem.

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New Contributor
clearfield
Posts: 2
Registered: ‎12-08-2010
My Device: 9800 Torch
My Carrier: AT&T

Re: Desktop Manager 6.0.0.246 "Blackberry Desktop Software has stopped working"

I deinstalled and reinstalled the desktop manager.  Now only occurs intermittently, but still an issue.

 

Anyway to get this stuff to RIM so they can fix it?

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