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BlackBerry® Torch™

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New Contributor
ianhenderson67
Posts: 2
Registered: ‎01-25-2012
My Device: Torch 9800
My Carrier: 442891474080

Desktop Software cannot communicate with the connected device

My Torch 9800 has syced with the desktop and laptop with no problems since I got it in late 2010.

A fe days ago the above message appeared and neither desktop nor laptop will synce. As far as I can see all software is up to date.

 

Any guidance please?

 

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New Contributor
MermaidFYM
Posts: 2
Registered: ‎02-09-2012
My Device: 9800
My Carrier: Orange

Re: Desktop Software cannot communicate with the connected device

I just registered to reply to you asking if you ever worked it out as I was having the same problem.  I'd tried downloading teh Desktop SW again and checked updates for the phone (none).

 

But in between work and waiting for the verification emails to come in I carried on as usual. 

 

Then I got requests to update some apps and, as usual, this required a reboot of the Torch.  When I next connected it via USB to the PC, it backed up and synched as normal.


So I don't know WHY, but it's working again.  Good luck!

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Elite II
BillJ
Posts: 8,658
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Desktop Software cannot communicate with the connected device

Here's what to do:

 

http://www.blackberry.com/btsc/KB10144

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
MermaidFYM
Posts: 2
Registered: ‎02-09-2012
My Device: 9800
My Carrier: Orange

Re: Desktop Software cannot communicate with the connected device

Thanks.  I will bookmark that in case it happens again. 

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