08-29-2010 08:16 PM
Is either version 5 or 6 of DM still listed as being an installed program?
09-09-2010 06:56 AM
No all references have been deleted. It may be an issue with some program that I have on this computer. The reason I say this is that I can download the desktop software on another computer that I have. For some reason I keep getting an error message and when I trace the issue down it comes back to a log file that I can not delete. Frustrating to say the least as my laptop is my daily computer that I use and it would be nice to be able to use the desktop software to download apps and sync my iTunes music library, etc. I tried to take my laptop into the nearest AT&T authorized store which is over an hour away for me but they were not willing to even try to help me with the issue. I was very disappointed in the customer service but also understand that if the issue is a computer issue then their reluctance to offer assistance is understandable.
09-09-2010 07:49 PM
Hmm, can you move the file to a different location or try renaming it?