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BlackBerry® Torch™

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New Contributor
TQuentin1
Posts: 3
Registered: ‎06-03-2013
My Device: Torch 9800
My Carrier: AT&T

Desktop icon "grayed" out

The icon for my Desktop on my Torch 9800 is "grayed" out.  This is just the graphic image part of the icon, not the word.  Also, when the indicator for new messages appears, it is also grayed out.  What can I do about this?  Is there a way to reload the icon?

 

Thanx for the help in advance.

 

TQ

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Desktop icon "grayed" out

Hey TQuentin1,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you is it possible you could provide a screen shot to get a better understanding of the issue? If yes, please black out any personal information that may be displayed in the image.

 

Thank you.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
TQuentin1
Posts: 3
Registered: ‎06-03-2013
My Device: Torch 9800
My Carrier: AT&T

Re: Desktop icon "grayed" out

[ Edited ]

hatchback wrote:

Hey TQuentin1,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you is it possible you could provide a screen shot to get a better understanding of the issue? If yes, please black out any personal information that may be displayed in the image.

 

Thank you.


Attached is a pix of my Torch screen.  If you compare the "Desktop" icon to the "Messages" icon, you can see how the "letter" box is grayed out.  That is the problem I am trying to find a solution for.

 

http://i731.photobucket.com/albums/ww312/TQuentin1/DSCN1252.jpg

 

TQ

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Desktop icon "grayed" out

Hey TQuentin1,

 

The icon seems to be hidden, highlight the icon> Press the Menu key> Select unhide.

 

Let me know if this helps.

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
TQuentin1
Posts: 3
Registered: ‎06-03-2013
My Device: Torch 9800
My Carrier: AT&T

Re: Desktop icon "grayed" out


hatchback wrote:

Hey TQuentin1,

 

The icon seems to be hidden, highlight the icon> Press the Menu key> Select unhide.

 

Let me know if this helps.

Thanks.


ABSOLUTELY SPOT ON!!!   Thank you so much.  That was too easy, but I did not know that was an option on these phones.  I was looking for the "hard" answer.  Sometimes it is best to follow the KISS principle!!!

Thanx again Hatchback!

 

TQ

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